Refund policy

Effective date: 3/19/2026

At TAJ Jewelry, we want you to love your piece. If something isn’t right, we’ll do our best to help - within the policy below.

1) Return Window (Strict)

You may request a return, exchange, or refund within 3 days of delivery.
Requests made after 3 days will not be approved.

To start a request, you must email us at [support@tajjewelry.com] within the 3-day window with:

Your order number
The item(s) you’re requesting to return/exchange
A short explanation of why you’re requesting the return/refund

2) Condition of Items (“As Is” Requirement)

To qualify for a return/exchange/refund, the product must be returned:

As is / in original condition
Unworn and unused
Free of damage, scratches, odors, alterations, or signs of use
In original packaging (box/pouch) and any included components

If an item shows signs of wear or is not returned in acceptable condition, we may deny the request or issue a partial refund at our discretion.

Hygiene note (especially for earrings): For hygiene and customer safety, we reserve the right to refuse returns/exchanges for items that show any signs of wear.

3) Refunds

If your refund is approved:

Refunds are issued to the original payment method
Shipping fees (if any) are non-refundable
Refund processing time is typically 5-10 business days after we receive and inspect the return (timing may vary by bank/payment provider)

4) Exchanges

Exchanges are available within the same 3-day window and subject to:

Item availability
The returned item meeting the condition requirements

If the replacement item has a different price, we will either:

Invoice the difference, or
Refund the difference, depending on the situation.

5) Return Shipping

Unless the return is due to our error (wrong item, defective item), the customer is responsible for return shipping costs.
We recommend using a tracked shipping service, as we can’t be responsible for items lost in transit.